Legal Information

Terms of Service

Last Updated: September 28, 2025
Effective Date: September 28, 2025

1. Acceptance of Terms

By accessing and using PULMUR® Coffee's services, website, or placing orders, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and PULMUR® Coffee, a brand of Ephesus Global Trading Sdn. Bhd., registered in Malaysia.

2. Business-to-Business Services

PULMUR® Coffee provides business-to-business (B2B) coffee supply services exclusively to commercial entities including cafés, hotels, restaurants, corporate offices, and other business establishments. Our services are not intended for individual consumer purchases.

3. Product Information and Orders

All product descriptions, specifications, and pricing are provided in good faith but may be subject to change without notice.
Orders are subject to acceptance and availability. We reserve the right to decline or cancel orders at our discretion.
Minimum order quantities (MOQs) may apply to certain products and services.
Custom blend development requires separate agreements and may have extended lead times.

4. Pricing and Payment

All prices are quoted in Malaysian Ringgit (MYR) unless otherwise specified.
Prices exclude applicable taxes, duties, and delivery charges unless explicitly stated.
Payment terms are typically 30 days from invoice date, unless alternative arrangements are agreed upon in writing.
Late payment may incur additional charges as permitted by Malaysian law.
We reserve the right to require payment in advance or provide alternative payment terms based on credit assessment.

5. Delivery and Risk Transfer

Delivery timeframes are estimates and may vary due to factors beyond our control.
Risk of loss transfers to the buyer upon delivery to the designated location.
Delivery scheduling is subject to roast schedules and availability.
Force majeure events may affect delivery commitments without liability to PULMUR® Coffee.

6. Quality Assurance and Returns

We maintain strict quality control standards for all coffee products.
Defective products must be reported within 7 days of receipt for consideration of replacement or credit.
Returns of non-defective products are generally not accepted due to the perishable nature of coffee.
Quality disputes will be resolved in accordance with industry standards and Malaysian commercial law.

7. Intellectual Property

All trademarks, trade names, logos, and proprietary information related to PULMUR® Coffee and our products remain our exclusive property. Customers may not use our intellectual property without explicit written consent.

8. Limitation of Liability

To the maximum extent permitted by Malaysian law, PULMUR® Coffee's liability for any claims arising from these Terms or our services shall not exceed the total amount paid by the customer for the specific products or services giving rise to the claim. We shall not be liable for indirect, consequential, or punitive damages.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or our business relationship shall be subject to the exclusive jurisdiction of the Malaysian courts.

10. Contact Information

For questions regarding these Terms of Service, please contact us:

Email: info@thepulmur.com
Phone: +60 17-744 4653
Business Registration: Ephesus Global Trading Sdn. Bhd. 201901013163 (1322491-X)
Location: A, Pelangi One Avenue, No: 5 & 7, Jalan PJU 6, Kampung Sungai Kayu Ara, 47400 Petaling Jaya, Selangor

Privacy Policy

Last Updated: September 28, 2025
Effective Date: September 28, 2025

1. Introduction

PULMUR® Coffee, operated by Ephesus Global Trading Sdn. Bhd. 201901013163 (1322491-X), is committed to protecting your privacy and personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable privacy laws. This Privacy Policy explains how we collect, use, process, and protect your personal information.

2. Information We Collect

Business Information:

Company name, business registration details, and tax identification numbers
Business contact information including addresses, phone numbers, and email addresses
Authorized representative details and contact information
Business banking and payment information for transaction processing

Transactional Information:

Order history, product preferences, and purchasing patterns
Delivery addresses and special handling instructions
Payment records and credit assessment information
Communication records including emails, calls, and meetings

Technical Information:

Website usage data, IP addresses, and browser information
Cookies and similar tracking technologies for website functionality
System logs and technical diagnostics for service improvement

3. How We Use Your Information

Service Delivery: Processing orders, managing deliveries, and providing customer support
Business Operations: Credit assessment, account management, and relationship development
Quality Improvement: Product development, service enhancement, and operational optimization
Legal Compliance: Meeting regulatory requirements, tax obligations, and business registration duties
Communication: Providing service updates, product information, and business communications
Marketing: Sending relevant business offers and industry information (with consent where required)

4. Information Sharing and Disclosure

We may share your information with:

Parent Company: Ephesus Global Trading Sdn. Bhd. for business operations and administration
Service Providers: Logistics partners, payment processors, and technology service providers
Legal Authorities: When required by Malaysian law, court orders, or regulatory requirements
Business Partners: For joint marketing initiatives or service delivery (with appropriate agreements)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security and Protection

Implementation of appropriate technical and organizational security measures
Regular security assessments and updates to protection systems
Access controls and employee training on data protection practices
Secure data transmission and storage using industry-standard encryption
Business continuity and data backup procedures

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes for which it was collected
Comply with Malaysian legal and regulatory requirements
Resolve disputes and enforce our agreements
Maintain business records as required by accounting and tax laws

Business transaction records are typically retained for 7 years in accordance with Malaysian business and tax legislation.

7. Your Rights Under Malaysian PDPA

Access: Request access to your personal data we hold
Correction: Request correction of inaccurate or incomplete data
Withdrawal of Consent: Withdraw consent for processing where applicable
Complaint: Lodge complaints with the Personal Data Protection Department
Data Portability: Request transfer of your data in certain circumstances

8. Cookies and Website Technologies

Our website uses cookies and similar technologies to:

Ensure proper website functionality and user experience
Analyze website usage and performance for improvements
Remember your preferences and settings
Provide relevant content and business information

You can manage cookie settings through your browser preferences.

9. International Data Transfers

As a Malaysia-based company, we primarily process data within Malaysia. Any international transfers will be conducted in accordance with Malaysian PDPA requirements and with appropriate safeguards to protect your personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through our website or direct communication.

11. Contact Information

For privacy-related inquiries, data access requests, or concerns, please contact:

Data Protection Officer: info@thepulmur.com
Phone: +60 17-744 4653
WhatsApp: +60 17-744 4653
Mailing Address: PULMUR® Coffee, c/o Ephesus Global Trading Sdn. Bhd., A, Pelangi One Avenue, No: 5 & 7, Jalan PJU 6, Kampung Sungai Kayu Ara, 47400 Petaling Jaya, Selangor. Tel: +60 377310817

You may also contact the Personal Data Protection Department of Malaysia for any complaints regarding our data handling practices.